1. We listen
You can enquire for yourself, a family member or someone you lawfully represent. We ask about the location, broad support needed, timing, funding route and any urgent concerns. A professional can use the separate referral route.
How care begins
A clear path from first conversation to ongoing support
You do not need to know every care term before contacting us. Start by telling us what is happening, who needs support and what matters most. We will explain the next step and whether the request appears to fit our current service.
Who this is for
People considering care, families and representatives
What you will learn
Understand the process, information needed and what happens before the first visit.
Speak with us
0115 681 25142. We consider suitability
We check whether the request sits within our current registration and service scope, whether the location is covered, and whether we may have the skills and capacity required. We may ask for professional information before arranging an assessment.
3. We assess and plan with you
The assessment looks at the whole person: routines, abilities, communication, Personal care, medication, meals, mobility, wellbeing, relationships, environment, risks and outcomes. We agree how the person wishes to be involved and who else may contribute.
4. We confirm the service
Where MoreLoved Care can meet the needs safely, we explain the proposed visits, tasks, charges or funding arrangements, responsibilities, review process and service agreement. Care does not start until essential information, staffing and practical arrangements are in place.
5. We prepare staff
Allocated staff receive the relevant care plan, risk controls, communication information and task-specific instructions. They must work within their training and competence. Where a task requires additional competency or professional instruction, this is completed before the duty is assigned.
6. Care begins and is reviewed
We monitor the early period, listen to the person and those appropriately involved, and review the plan. Reviews also take place when needs, risks, medication, equipment, environment or circumstances change.
If we cannot provide the service
We will explain the reason clearly. This may relate to service scope, location, staffing, equipment, risk, clinical needs or current capacity. A decline is not a judgement about the person; it means the proposed support cannot be delivered safely or appropriately by MoreLoved Care at that time.
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Answers
Frequently asked questions.
No. It is an initial discussion to understand the request and decide whether a fuller assessment is appropriate.
No. Acceptance depends on assessment, current scope, safe staffing, information, location, capacity and agreement.
Yes. A family member, advocate or trusted person can assist, and you can request telephone support or another accessible format.
Private and self-referral enquiries receive an immediate automated acknowledgement and a human response within one working day. Professional and urgent discharge standards are set out on the relevant pages.
The person receiving care and relevant authorised people should have access to the agreed plan in an appropriate format, subject to information-governance requirements.
Next step
Ready to take the next step?
Every enquiry begins with a conversation no commitment, no pressure.