Care and support
A diagnosis is only one part of a person’s life. We take time to understand the person’s history, routines, communication, relationships, strengths and the situations that may cause uncertainty or distress.
Who this is for
People living with dementia, families and professional referrers
What you will learn
Understand how support can respond to memory, communication and daily-living needs while respecting the person.
Speak with us
0115 681 2514Care may include Personal care, meals and drinks, medication support, mobility, continence care, household routines, reassurance, companionship and agreed community participation. Staff use the care plan to understand what matters to the person and how support should be offered.
We record preferred names, language, hearing or visual needs, helpful prompts, familiar phrases and how the person communicates agreement, discomfort or distress. Staff should speak clearly, allow time, avoid unnecessary correction and use reassurance rather than confrontation.
Living with dementia does not mean a person automatically lacks capacity. Decisions are approached individually and at the relevant time. Staff support the person to understand and communicate choices. Where a person cannot make a particular decision, lawful best-interests processes and authorised representatives are considered.
Some risks cannot be removed without taking away too much of a person’s ordinary life. Assessment therefore considers proportionate controls, familiar routines, equipment, telecare, family support and professional guidance. Restrictions must never be introduced simply for convenience.
Families can help us understand the person’s life story, changes in behaviour, routines and what provides comfort. We agree how updates will be shared, while respecting the person’s privacy, consent and legal rights.
A sudden change in confusion, mood, mobility, appetite or continence may indicate illness or another concern. Staff record what they observe and follow the care plan’s escalation route. The website and care service do not replace urgent medical assessment.
Answers
Yes. Personal history, preferences, relationships, communication and meaningful routines should inform the care plan.
Staff remain calm, seek to understand the reason, offer choices or a different approach, record what happened and escalate relevant risks.
Yes, where the person agrees or there is another lawful basis. The communication arrangement should be recorded clearly.
MoreLoved Care cannot impose restrictions for convenience. Any concern about leaving home requires individual assessment, lawful decision-making and proportionate planning with the person and relevant professionals.
No. We provide care and support, not diagnosis or medical treatment. We work with appropriate health professionals where needed.
Next step
Every enquiry begins with a conversation no commitment, no pressure.
