Care and support

Personal care that respects the person and their home

Needing help with personal routines should not mean losing privacy, choice or control. MoreLoved Care plans Personal care with the person, agreeing what help is needed, how it should be offered and what the person wishes to continue doing for themselves.

Who this is for

Adults seeking Personal care, families and professional referrers

What you will learn

Understand which personal-care tasks can be supported, how dignity is protected and what happens before care begins.

Speak with us

0115 681 2514

What Personal care may include

Depending on assessment and the agreed care plan, support may include:

Washing and bathing

Assistance with washing, showering or bathing, including preparation, privacy, safe access and respectful support at the level required.

Dressing and grooming

Support to choose clothing, dress, manage fastenings, shave, style hair or complete other personal routines.

Toileting and continence care

Prompting or assistance with toileting, continence products, hygiene, changing clothes or bedding and reporting skin or health concerns.

Oral care and comfort

Support with teeth, dentures and mouth care, together with observation and escalation of relevant concerns.

Mobility connected to personal care

Support to move safely during agreed routines, using equipment and techniques set out in the care plan and risk assessment.

Your choices guide the support

We ask how you prefer care to be provided, including the language you use, your usual routine, cultural or faith considerations, privacy preferences, preferred level of prompting and who may be involved in discussions. Staff should explain what they are doing, seek consent and avoid rushing or taking over tasks the person can still do.

Safe planning before the first visit

An assessment considers the home environment, mobility, equipment, continence, skin, communication, medication, nutrition, risks and professional guidance. Where equipment, two-person assistance or clinical input is required, this must be confirmed before the task is agreed.

When needs change

Care workers record the support provided and report refusals, discomfort, skin concerns, changes in mobility, confusion, pain or other meaningful changes. The care plan and risk assessment are reviewed where circumstances change, following relevant incidents and at planned review points.

Service boundaries

MoreLoved Care provides Personal care within its CQC registration. We do not provide independent nursing treatment, diagnose conditions or undertake tasks beyond the agreed plan, staff competence or lawful delegation.

Answers

Frequently asked questions.

Yes. Your preferences, consent, abilities and desired level of involvement form part of the assessment and care plan.

Yes, with your agreement or other lawful authority. Family knowledge can be helpful, but your own rights and wishes remain central.

Not automatically. Staff should support you at the level you need and encourage safe participation and independence.

Medication support may be included where it has been assessed, authorised and allocated to staff who are competent for the agreed task.

Your decision is respected unless there is a lawful reason to act differently. Staff record what was offered, seek to understand the reason, explain relevant risks and escalate concerns where needed.

Next step

Ready to take the next step?

Every enquiry begins with a conversation no commitment, no pressure.