For Families
Families often notice change first and may carry a great deal of practical responsibility. We listen to that knowledge while keeping the person receiving care involved in decisions about their own life.
Who this is for
Family members, unpaid carers and representatives
What you will learn
Understand how to help arrange care while respecting the person’s rights and choices.
Speak with us
0115 681 2514Tell us what has changed, what the person is managing, where support is needed and how urgent the situation is. It is helpful to know the postcode, current professionals, funding route and whether the person is aware of the enquiry.
A family member does not automatically become the decision-maker. We ask what the person wants, how they communicate and who they agree may receive information. Where capacity is in question, decisions are approached lawfully and specifically.
You may know the person’s routines, history, preferences, early signs of deterioration, communication, medication, equipment, risks and what provides comfort. This information can improve assessment and planning when shared appropriately.
We explain the service scope, assessment, proposed plan, charges or funding route, communication arrangements, review and how to raise concerns. We do not expect families to fill gaps that have not been openly agreed.
The care plan should state who receives updates, what must be reported immediately and how routine information is shared. Confidentiality and the person’s wishes remain important even where family members are closely involved.
Family carers also need clear boundaries and planned breaks. Respite, short breaks or changes to the care package can be discussed through assessment rather than waiting for a crisis.
Explore
Answers
Yes, but we will ask about the person’s awareness, wishes and the basis on which you are sharing information.
The communication arrangement is agreed individually. It may include specific alerts, routine summaries or other approved methods.
We seek to understand the reason, respect lawful choices and assess the risks. Repeated or serious concerns may require review or professional involvement.
Yes. Raising a concern should not reduce the respect or care the person receives.
Yes. The care plan should make responsibilities clear and include contingency if family support is unavailable.
Next step
Every enquiry begins with a conversation no commitment, no pressure.
