After submission
You receive an immediate confirmation and enquiry reference. A Care Coordinator provides a human response within one working day. Urgent hospital-discharge requests follow the separate priority route.
Contact And Help
Start with a short care enquiry
Tell us who the support is for, where care may be needed, what is happening now and how you would like us to contact you. This is a preliminary enquiry, not a full care assessment.
Good to know before you send
What the response means
The first response may clarify information, arrange a conversation, explain that the request is outside current scope or invite an assessment. It does not confirm service acceptance or a start date.
Emergency information
Call 999 for immediate danger or serious illness. Use urgent safeguarding and current-client routes where applicable. This form is not continuously monitored as an emergency channel.
Answers
Common questions.
Can I complete the form for myself?+
Yes. Select self-referral and tell us your preferred way to communicate.
Do I need to know the funding route?+
No. Select “not sure” and we can explain the general options.
Can I save the form?+
The short launch form should normally be completed in one session. A longer preliminary questionnaire may provide secure save and return.
Will you call without warning?+
We use the preferred contact method and time window where practical. Explain any safety or privacy restrictions on contact.
Does the assessment cost anything?+
The approved initial care assessment is provided without charge.