What a direct payment is
A direct payment is money provided by a local authority or another authorised body so that an eligible person can arrange agreed support. The funding body sets the rules, approved outcomes and any personal contribution.
How care begins
Use your care budget with clear choices and responsibilities
A direct payment can give you more control over how eligible support is arranged. MoreLoved Care can consider direct-payment packages where the proposed care, budget, agreement and invoicing arrangements are clear.
Who this is for
Direct-payment users, families, brokers and social workers
What you will learn
Understand choice, contracting, invoicing and responsibilities when arranging care through a direct payment.
Speak with us
0115 681 2514Choosing MoreLoved Care
You can contact us directly or ask a social worker, broker or representative to assist. We assess the care needs and confirm whether the proposed visit pattern and tasks can be provided within the available budget and our current capacity.
The service agreement
The agreement should state what MoreLoved Care will provide, visit times and durations, rates, invoicing, cancellations, changes, reviews, notice and who is responsible for monitoring the budget. Funding approval does not replace the need for safe care planning.
Invoices and records
Invoices identify the agreed service period, visits or hours, applicable rate and amount due. You should keep invoices and funding records according to the requirements of the body providing the direct payment.
When the budget does not cover the proposal
We will explain the difference rather than reducing essential care without agreement. The person may need to speak to the social worker or funding body, consider another package or decide whether a private contribution is possible.
Your rights
Using a direct payment does not reduce your right to respectful care, clear information, privacy, safeguarding, complaints or service review. You remain involved in decisions about your support.
Answers
Frequently asked questions.
No. You can discuss a possible package while funding is being arranged, but care cannot be confirmed until responsibilities and payment are clear.
Yes, where they have the appropriate authority and the arrangement is recorded.
A mixed package can be considered, with the funding and private elements clearly separated in the agreement and invoices.
We can communicate with the funding body where authorised, but the person remains responsible for any obligations attached to their direct payment unless another arrangement is formally agreed.
Yes, following reassessment, funding agreement and confirmation that MoreLoved Care can provide the revised support.
Next step
Ready to take the next step?
Every enquiry begins with a conversation no commitment, no pressure.