Telephone: 0115 681 2514
Mobile: 07769 016 960
Contact And Help
Contact the right MoreLoved Care team
Choose the reason for contacting us so that your message reaches the appropriate person. Do not use a general form for an emergency or urgent safeguarding concern.
Good to know before you send
Email: sharon@morelovedcare.co.uk
Looking for care
Use the care-assessment request for yourself or someone close to you. The form asks only for preliminary information. Private and self-referral enquiries receive a human response within one working day.
Professional referral
Social workers, NHS professionals and commissioners should use the secure professional referral route, particularly where assessments or sensitive documents are involved.
Existing client or family
Use the existing-client route for visit questions, changes in need, records or routine support. Urgent current-service matters should use the telephone or on-call information supplied with the care package.
Complaint, feedback or safeguarding
Use the separate complaint and safeguarding routes so the correct urgency, access and oversight are applied. Call 999 for immediate danger.
Recruitment
Use the vacancy and application pages for jobs. Do not send a CV through the care-enquiry form.
Accessibility
Tell us if you need Easy Read, large print, plain text, another format or support to use a service. Accessibility requests receive a human response within one working day.
Visiting the office
Contact us before travelling so that we can confirm access, appointment arrangements and any adjustments. The office address is not a walk-in emergency service.
Answers
Common questions.
What are the office hours?+
The approved office hours should be displayed in the live contact details. Existing clients use the separate on-call arrangement outside office hours.
Can I visit without an appointment?+
Please contact the office first so that the appropriate person and any accessibility arrangements are available.
Can I send care records by email?+
Use the secure referral or document route where possible. Contact the team for an approved alternative.
Which contact should I use in an emergency?+
Call 999 for immediate danger or serious medical emergency. The website and office are not emergency services.
Can I request a callback?+
Yes. Provide your name, telephone number, reason and preferred time window without including detailed health information.