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Immediate danger
Call 999 where someone is in immediate danger, has been seriously harmed or needs urgent police or medical help. Do not wait for a website response.
Quality And Safety
Everyone has the right to be safe from abuse, neglect and exploitation
Safeguarding is everyone’s responsibility. A concern should be reported even where all the facts are not yet known. Immediate safety comes before completing a detailed form.
For
People receiving care, families, staff, professionals and the public
You'll learn
Recognise safeguarding concerns and reach the correct urgent or non-urgent route.
Sections
8 covered
Call
0115 681 2514
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What safeguarding may involve
Abuse or neglect can be physical, sexual, psychological, financial, discriminatory, organisational, domestic or related to modern slavery or self-neglect. It may involve one incident, a pattern, poor care, coercion, exploitation or a failure to act.
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Signs that may raise concern
Possible signs include unexplained injury, fear, sudden withdrawal, missing money, controlling relationships, poor hygiene, unsafe living conditions, medication concerns, repeated missed care, restricted contact, unusual behaviour or a person saying they do not feel safe. A sign does not prove abuse, but it may require enquiry.
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How MoreLoved Care responds
The receiving staff member records the concern, considers immediate safety, alerts the Safeguarding Lead or Registered Manager and follows the relevant local-authority, police, CQC, commissioner or other reporting route. Information is shared on a need-to-know and lawful basis.
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Consent and information sharing
The person’s wishes are important. However, consent is not always required where another person may be at risk, a child is involved, a serious crime may have occurred, coercion affects the decision or legal and safeguarding duties require action.
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Concerns about staff
Allegations about a worker are taken seriously and handled through safeguarding, employment and external reporting processes as applicable. The person named in an allegation should not control the investigation.
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Non-emergency reporting
Use the safeguarding form or telephone route for a non-emergency concern. Provide what you know, when it happened, whether the person is safe now and the safest way to contact you. You can report anonymously, although contact details may help follow-up.
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What happens after a report
You receive confirmation of receipt. MoreLoved Care may need to contact the person, referrer, family, professionals or authorities. We cannot always share the outcome of a safeguarding process because of confidentiality and legal restrictions.
Answers
Frequently asked questions.
Do I need proof before reporting?+
No. Report a reasonable concern or disclosure. Do not investigate in a way that could increase risk or compromise evidence.
Can I report anonymously?+
Yes, but providing a safe contact method may help clarify information and respond effectively.
Will the person I am worried about be told?+
Information is handled according to safety, fairness, law and the safeguarding process. Confidentiality cannot be guaranteed where action is needed.
What if the concern is about the Registered Manager?+
The report should be routed to the Nominated Individual or another independent senior route and to external authorities where appropriate.
Is the online form monitored continuously?+
No. It is not an emergency channel. Immediate danger requires 999 and urgent safeguarding should use the relevant telephone route.
Next step