Quality And Safety
People should not have to fit one communication method. We ask what helps you understand, express choices, ask questions and tell us when something is wrong.
For
People with communication, sensory, literacy, language or cognitive needs; families and professionals
You'll learn
Know how to request information and care communication in a usable form.
Sections
6 covered
Call
0115 681 2514
01
Communication preferences may include preferred language, Easy Read, large print, plain text, pictures, signs, communication devices, captions, lip-reading, hearing support, extra processing time, demonstration, interpreter support or involvement of a familiar person.
02
The care plan should identify how the person communicates agreement, refusal, discomfort, pain, distress and choice. It should also state what staff should avoid and how information should be provided.
03
Adjustments can apply to assessments, forms, visits, telephone calls, meetings, complaints, recruitment and documents. We consider what is reasonable and effective rather than expecting the person to solve the barrier alone.
04
Priority information is provided in clear HTML and accessible downloadable formats. Easy Read documents use plain words, supportive images, a predictable structure and user review where appropriate. An ordinary dense PDF is not relabelled as Easy Read.
05
Family members can support communication where the person wants this, but they may not be appropriate interpreters for sensitive, legal or complex matters. A professional interpreter or advocate may be needed.
06
Visitors can call, request a callback, use an accessible form or request a document in another format. Essential access to care, complaints or safeguarding must not depend on using the website.
Answers
Yes. Priority Easy Read resources are available and other information can be requested.
Yes. You can ask for a trusted person, advocate, interpreter or other communication support.
Relevant information is recorded in the care plan and should be shared with allocated staff.
Preferred contact methods can be discussed, subject to security, urgency and the approved communication systems.
Requests receive immediate automated confirmation and a human response within one working day.
Next step
