0115 681 2514
MoreLoved Care

For Professionals

Practical referral information for social workers

A complete referral supports a faster and safer decision. We need enough information to understand the person, requested outcomes, risks, current support and the responsibilities expected of MoreLoved Care.

For

Local-authority social workers, brokerage teams, assessors and direct-payment support services

You'll learn

Understand referral fit, information requirements and provider responsibilities.

Sections

10 covered

Call

0115 681 2514

01

Packages we can consider

Current referrals may relate to Personal care, daily living, medication, mobility, dementia, physical disability, non-clinical mental health-related support, community access, respite, overnight arrangements, hospital discharge and approved children or young people’s care.

02

Referral essentials

The person and their wishes

03

Preferred name, communication, consent, involvement, capacity information, representative or advocate, culture, routines and desired outcomes.

The requested package

04

Visit times, durations, number of staff, tasks, start date, funding, review expectations and any flexibility or time-critical elements.

Risks and professional instructions

05

Mobility, falls, medication, skin, nutrition, continence, cognition, distress, safeguarding, environment, access, equipment and relevant contingency plans.

Current support network

06

Family or informal support, health professionals, other providers, day services, housing and who is responsible for each element.

Direct payments and personal budgets

07

A person may approach MoreLoved Care directly or with social-work support. The budget, outcomes, personal contribution, invoicing and monitoring responsibilities must be clear. MoreLoved Care will not reduce essential tasks silently to fit an insufficient budget.

Assessment and decision

08

The referral is screened before a care assessment. We may request missing information, professional clarification or equipment. The person should remain involved and receive information in an accessible format.

Mobilisation

09

Before the first visit, we confirm care documentation, staff competence, rota, access, medication, equipment, contacts, reporting, escalation and any commissioner requirements. Mobilisation dates remain provisional until these controls are complete.

Reviews and changes

10

Please share reassessments, medication or equipment changes, safeguarding outcomes, hospital events and package amendments promptly. Significant change may require revised staffing, training or a new suitability decision.

Answers

Frequently asked questions.

Can MoreLoved Care accept a referral before funding is authorised?+

We can discuss and assess in principle, but a service cannot be confirmed without a clear funding and contracting route.

Can the provider amend the proposed call times?+

Only through discussion and agreement. Time-critical tasks and the person’s preferences must be considered.

What happens if the referral information is incomplete?+

We identify what is missing and why it is required. The decision may remain pending until essential information is received.

Can direct-payment users refer themselves?+

Yes. The self-referral route is available, and social workers can support the person where needed.

How are concerns escalated after care begins?+

The care plan and contract identify named contacts, immediate escalation routes, reporting and review expectations.