About Moreloved Care
MoreLoved Care was created with a simple belief: people should feel the human relationship in care without losing the professional standards that keep support safe, clear and accountable.
For
People receiving care, families, staff, applicants and partners
You'll learn
Understand the organisation’s values and how they appear in daily practice.
Sections
13 covered
Call
0115 681 2514
01
A care need is never the whole story. We ask about the person’s routines, identity, relationships, culture, faith, interests, strengths and what matters to them. This information belongs in care planning, not only in an introductory conversation.
02
Dignity includes privacy, respectful language, choice, control over the home and being given enough time. Independence may mean completing a task, directing support, choosing who is involved or continuing an important activity.
03
Care can be friendly and familiar while remaining professional. Staff protect confidentiality, follow the care plan, avoid inappropriate financial or personal relationships and speak up when something is unsafe.
04
We listen at enquiry, assessment, visits and review. Feedback, complaints and changes should lead to action, not simply be recorded. The person should know who is responsible and what will happen next.
05
Staff record care honestly, work within competence and escalate concerns. Managers review risks, missed care, medication, incidents, complaints, safeguarding and staffing, then assign and verify actions.
06
We want the organisation to develop, but new services must not move ahead of registration, workforce preparation, accessible information and operational readiness. Honest status information is part of respectful care.
07
See the whole person
08
Protect independence
09
Bring warmth and standards together
10
Respond from the first conversation
11
Make accountability visible
12
Grow responsibly
13
Answers
It means planning support around the person’s individual life, wishes, abilities and risks rather than applying a standard package.
No. Independence includes receiving the right assistance while retaining choice, participation and control.
Values are linked to role expectations, induction, care planning, supervision, quality review and conduct requirements.
The immediate impact is addressed, the matter is reviewed, relevant people are informed and actions are taken through the appropriate complaint, incident, safeguarding or quality route.
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