About Moreloved Care
People should be able to see who is accountable for the regulated service, quality, safeguarding and operational decisions. Leadership information is kept accurate and proportionate.
For
People receiving care, families, professionals, commissioners and applicants
You'll learn
Know who is responsible for the service and how leadership roles connect to quality.
Sections
5 covered
Call
0115 681 2514
01
Sharon Mvundura is the Registered Manager listed by CQC for MoreLoved Care Ltd and an active director of the company. The Registered Manager is accountable for the day-to-day management of the regulated activity, the quality and safety of care and compliance with relevant requirements.
02
The leadership structure supports care coordination, quality assurance, office administration, recruitment, staff supervision and safeguarding. Named role owners manage day-to-day workflows and escalate material issues to the Registered Manager or Nominated Individual.
03
Management reviews care records, risks, medication, incidents, complaints, safeguarding, staffing, training, missed visits, professional feedback and action plans. Leadership should be able to explain what has changed because of the information received.
04
The website provides public contact routes without publishing unnecessary personal information. Service users and professionals receive the relevant operational contacts through their care, referral or contract arrangements.
05
Leaders are expected to act openly, protect confidentiality, support fair investigation and avoid closing actions until the outcome has been verified. Where a complaint concerns a leader, an alternative senior or external route is used.
Answers
A Registered Manager is registered with CQC to manage the regulated activity and shares legal responsibility for how the service is run and the quality and safety of care.
Use the existing-client route or the contact details supplied with the care information so the correct operational person can respond.
They are escalated to the Nominated Individual or another appropriate independent route, with external reporting where required.
No. Public profiles are limited to accountable leadership or approved roles and protect employee privacy.
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